Privacy Policy

Pristine Finish Cleaning Services Pty Ltd
Last updated: November 2025

1. Introduction

Pristine Finish Cleaning Services Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a booking, or contact us.

By providing your personal information to us, you consent to its collection, use, and disclosure in accordance with this Policy.

2. What Personal Information We Collect

We collect only the information necessary to provide our services efficiently and safely. This may include:

  • Contact details: name, phone number, email address, and residential or business address.

  • Booking information: date, time, and details of your service.

  • Payment information: card details processed securely through Acuity Scheduling (for payment purposes only; we do not store or access card details).

  • Communication data: information you provide via our contact forms, email, or over the phone.

  • Website usage data: information collected via cookies or analytics tools to help improve our website.

3. How We Collect Personal Information

We collect information directly from you when you:

  • Make a booking through our Acuity Scheduling system.

  • Fill out a contact or enquiry form on our website.

  • Communicate with us by email, phone, or other means.

  • Use or interact with our website.

We may also collect limited technical information automatically through cookies or similar technologies.

4. Why We Collect and Use Your Information

We collect and use your information for purposes such as:

  • Managing and confirming bookings.

  • Providing cleaning services and customer support.

  • Processing payments securely.

  • Sending booking confirmations, updates, and invoices.

  • Responding to enquiries and feedback.

  • Complying with legal and tax obligations.

  • Improving our website and customer experience.

We will not use your information for other purposes unless required or permitted by law, or with your consent.

5. How We Store and Protect Your Information

Your personal information is stored securely in digital systems protected by passwords, encryption, and restricted access.
We take reasonable steps to:

  • Prevent unauthorised access, misuse, loss, or disclosure.

  • Ensure staff are aware of privacy obligations.

  • Retain personal data only as long as necessary to fulfil its purpose or as required by law.

6. Payment Information

All payment transactions are handled securely through Acuity Scheduling and its third-party payment processors (e.g., Stripe, PayPal, or Square).
We do not collect, store, or have access to your full credit card details.
Payment data is encrypted and processed according to PCI DSS (Payment Card Industry Data Security Standard) requirements.

7. Disclosure of Information to Third Parties

We may share limited personal information with:

  • Acuity Scheduling and its integrated payment partners (for bookings and payments).

  • IT and web service providers (for secure website hosting or maintenance).

  • Regulatory authorities or law enforcement, if required by law.

We do not sell, rent, or trade personal information to any other parties.
Where third parties are located outside Australia, we take reasonable steps to ensure they comply with the Australian Privacy Principles or equivalent standards.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to collect non-identifiable information to improve functionality and user experience.
You can disable cookies in your browser settings; however, some features of the site may not function properly without them.

9. Access, Correction, and Deletion of Your Information

You have the right to:

  • Access personal information we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of personal information, where legally possible.

To make a request, please contact us using the details below.
We may require identity verification before fulfilling your request.

10. Complaints

If you believe we have breached your privacy, please contact us directly.
We take all complaints seriously and will respond promptly to resolve your concerns.

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Updates to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website, with the updated date noted at the top.

12. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact:

Pristine Finish Cleaning Services Pty Ltd
simone@pristinefinishcleaningservices.com

0488 195 949